Introduction

Apex Ability ("we" or "us") provides community participation support services to individuals with disabilities ("clients") using National Disability Insurance Scheme (NDIS) funding. These terms and conditions ("Terms") govern the use of our services by clients and their NDIS support coordinators and plan/fund managers ("you").

Service provision

We will provide community participation support services to clients in accordance with the support plan approved by the NDIS. The services will be provided in a safe and professional manner by our trained and experienced support workers.

NDIS funding

We will invoice the NDIS for the approved services on a regular basis, typically monthly. Our invoices will be detailed and itemized, and will clearly show the services provided, the date and time of the services, and the cost of the services.Client responsibility

You are responsible for ensuring that you have the necessary NDIS funding to access our services. We will provide you with an estimate of the cost of the services before we commence delivery of the services.

Cancellation and rescheduling

We require at least 24 hours notice for any cancellation or rescheduling of a service. If notice is not given, or if you fail to attend a scheduled service, you may be charged for the full cost of the service.

Confidentiality

We will keep all client information confidential in accordance with our privacy policy.

Limitation of Liability

We will not be liable for any loss or damage suffered by you as a result of the services provided by us, except to the extent that such loss or damage is caused by our negligence or wilful misconduct.

Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which we operate.

Changes

We reserve the right to make changes to these terms and conditions at any time. Any changes will be posted on our website.

Indemnification

You agree to indemnify us against any claims, losses, liabilities, damages, costs, and expenses (including legal fees) that we may incur as a result of your use of our services.

Dispute Resolution

In the event of a dispute arising out of or in connection with these terms and conditions, the parties will attempt to resolve the dispute through good faith negotiations.

Contact Information

If you have any questions about these terms and conditions, please contact us by email or phone as provided on our website.

Compliance with NDIS and relevant laws

You agree to comply with all relevant NDIS regulations and laws, including but not limited to the NDIS Code of Conduct, NDIS Quality and Safeguards Commission, and Disability Services Standards. You also agree to provide us with any relevant information and documentation that we may require to comply with these regulations and laws.

Service quality and feedback

We are committed to providing high-quality services to our clients. We welcome feedback and complaints as they provide us with an opportunity to improve our services. We will respond to feedback and complaints in a timely and appropriate manner.

Termination

We reserve the right to terminate the provision of our services to you at any time if you breach these terms and conditions or if we are unable to provide the services to you due to a change in your NDIS funding or support plan.

Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These terms and conditions constitute the entire agreement between you and us regarding the use of our services and supersede any prior agreements or understandings, whether written or oral.